This policy explains your rights when you buy from Blue·Wire (Simply Online, KvK 64729273). It is written to reflect Dutch and EU consumer law for distance selling; where the law gives you more than this page states, the law applies.
01Your 14-day right of withdrawal
As a consumer buying at a distance, you have the right to withdraw from your purchase within 14 days of receiving the goods (the herroepingsrecht), without giving a reason. If an order arrives in several shipments, the 14 days start when you receive the last item.
To withdraw, tell us within that period by email to privacy@blue-wire.net. You may use the model form below, but it is not required — any clear statement is enough. After telling us, please return the goods within 14 days.
To: Blue·Wire (Simply Online), Bentinckstraat 46/2, Amsterdam, the Netherlands — privacy@blue-wire.net
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
— Ordered on / received on: __________
— Order number: __________
— Name of consumer(s): __________
— Address of consumer(s): __________
— Date: __________
02Refunds
- We refund within 14 days of receiving your withdrawal notice, using the same payment method you used (iDEAL refunds are supported).
- The refund includes the price of the returned goods and the standard outbound shipping cost. (If you chose a more expensive delivery option, we refund up to the standard rate.)
- We may withhold the refund until we have received the goods back, or you have shown they were sent.
- Return shipping costs are yours to bear — unless the item is faulty, damaged, or not what you ordered, in which case we cover the return.
- You are liable only for any loss of value caused by handling the goods beyond what is necessary to check them.
03Made-to-measure items are exempt
6:230p BW. Once we cut cable to your requested length it cannot be returned unless it is faulty. Please double-check your lengths before ordering.
04Faulty, damaged, or wrong items
Separately from the right of withdrawal, you are entitled to goods that conform to the contract (the legal conformity warranty). If an item arrives faulty or damaged (DOA), or is not what you ordered, contact us and we will repair, replace, or refund it at no cost to you, including return shipping. This applies to made-to-measure items too.
05Complaints
If something is wrong, contact us first at privacy@blue-wire.net — we respond within 5 business days and aim to resolve every complaint directly and fairly.
06A note on iDEAL payments
iDEAL is a direct bank transfer: unlike a card payment, it cannot be reversed by a chargeback through your bank. That does not affect your rights above — any refund or dispute is handled directly with us under this policy, and iDEAL refunds are paid back to your account.